Virtual PBX is a system for corporate telephony which allows you to make calls via browser and incorporates all company phones into one network. The system does not only manage all the calls within company, but also provides many additional functions. Such a system is also called IP-PBX, or simply PBX (Private Branch eXchange) . Nowadays business just cannot deal without high-quality and affordable communication and therefore PBX solution has become so popular in the field of corporate communications. And Excitel keeps up to the times offering its own PBX products.
PBX minimum functionality is presented in Excitel Click-to-Call widget. Thus, in addition to classic functions such as possibility to receive calls from site for more than one operator, to configure the type of dial-up and welcome message, options for receiving call back orders and voice messages, etc., the product presents a number of PBX features. These include call logic setting, calls recording, advanced call statistics, integration with other systems, call forwarding to mobile / landline phones. As a result, Click-to-Call enhanced functionality brings it to class of combined telephone solutions of new age.
Alongside with Click-to-Call service, which presents PBX functionality, Excitel team has implemented full PBX system too - Excitel Cloud PBX. The system accepts calls from the website and from your mobile and landline phone and SIP client, Viber, etc., from any country and from any device and is able to forward them similarly – on any device, in any country.
It will be more appropriate to call Excitel Cloud PBX “platform”, because it consists of a number of independently designed components with broad functionality.
To components Excitel Cloud PBX include the following blocks:
1. WebPhone - the phone emulator;
2. Click-to-Call - widget for calls from the site;
3. Сall window - web application that service call from the site;
4. Personal account.
Together, these components create complex PBX system with a wide range of functions. Below is a complete list of Excitel Cloud PBX functions (fully accessible under the annual subscription to service).
Unlimited number of incoming or outgoing calls per system
Do not miss any of your customers.
Lets you to involve multiple parties into your conversation.
Thank to call back function you will be able to get orders even on weekends.
Estimate your employees’ work and improve it each day.
Enables to relocate an existing telephone call to another phone.
Allows your telephony system to answer more calls than you have extensions available, and holds them in a queue until someone is available to take their call.