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Quantity of simultaneous lines for calls
Maximum number of simultaneous calls. E.g. if you choose a plan with two lines, 2 managers will be able to answer 2 calls simultaneously while the rest of the callers get message informing that all operators are busy. |
1 | unlimited | unlimited | |
Internet connection time limit
Number of minutes for calls via Internet is not restricted. Managers will be able to talk to website visitors and to each other for free around the clock if the call is taken in WebPhone or SoftPhone. |
unlimited | unlimited | unlimited | |
Features | ||||
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Widgets quantity
Maximum number of widgets that you can install in your account under tariff plan selected. You can install one widget and manager to answer calls or you can install a number of widgets on different pages so that webvisitor could contact particular department directly. |
1 | 2 | unlimited | |
Operators quantity
The maximum number of operators who will be able to receive and make calls |
1 | to 10 | on request | |
Delimiting of operator's working time
You can customize working days and working hours for operators. During non-working days/hours voicemail will work. |
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Voicemail
In non-working hours service offers visitors to leave voice message. You can listen the recorded voice message in your personal account during 30 days. |
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Call recording
Records of calls will be useful if it is necessary to ascertain some information or to control the work of operators |
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Call forwarding within the system
The call can be forwarded to another manager who is more competent in the current question |
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Сallback order
During non-working hours the visitor of site can leave his\her telephone number for you to call him\her later |
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Сustomizable greeting
You can set the message which caller will hear after initiation of the call |
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Setting of virtual phone numbers
We will help you to select and set a virtual phone numbers (SIP trunk) to make and receive calls in any country |
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GSM-gate connection
We will help you to select and set a special device (GSM gateway) for forwarding calls on mobile number through SIM card |
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Call forwarding to a mobile number
Get calls from the site directly on your mobile number |
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Flexible routing
Allows you to redirect the call to several operators at once, for the fastest connection |
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Analysis | ||||
Call statistics
Statistics on the widget contains history of all calls. System records the calls duration and time they were made, the region they were made from and displays the link to call recordings. |
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Data export to MS Excel
If it is necessary you can export all the data in MS Excel calls report |
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Chat with option for file exchange
Share with text messages and files during the call |
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Call history
You can look through all callback orders, answered and missed calls and listen to all call records |
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Form sending during the call
Operator can create fill-out forms to send them later to callers during the call as necessary |
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Access to additional caller data via API
An operator can see what region the call comes from and caller's ID during the call |
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Design | ||||
Multilanguage interface
If it is necessary we can translate the interface into other languages |
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Customizable widget design
Our editor allows you to customize the appearance of call buttons in accordance with design of website and your corporate identity |
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Scalability | ||||
Dedicated server
If you need to create virtual PBX load of 50 simultaneous lines or more we will provide you with a dedicated server |
- | - | on request | |
Technical support | ||||
Via email
You can ask questions concerning the service via e-mail at any time |
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Via phone
You can ask questions concerning server configuration or functionality calling from our site during our working hours |
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Advanced support
Tell us if there is a need for wider support. We will consider possible options. |
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Integration | ||||
Integration with Google Analytics account
Allows you to monitor the impact of online calls for website traffic and the conversion of visitors |
- | on request | on request | |
Integration with Yandex Metrika account
Allows you to monitor the impact of online calls for website traffic and the conversion of visitors |
- | on request | on request | |
iOS / Android support
You can manage calls using special iOS / Android app |
- By card
- E-payment
- Bills
On any questions about payment options for service you may contact us at payment@excitel.net.
On any questions about payment options for service you may contact us at payment@excitel.net.
1. Start -> Control Panel -> Sound -> Speakers or Headphones.
2. Under the tab of device management (headphones/speakers) press the button "Properties" -> "Levels" tab. If there is a scroll box to adjust the mic level – move it to the right. Check the sign of sound not to be crossed.
3. Under the "Recording" tab for microphone management press the button "Properties" -> "Levels" tab, move the sound level scroll box to the right and ensure the sound sign not to be crossed.
4. Apply changes and keep making online calls from the website in one click.
You can watch a detailed description with screenshots "What to do if the voice is transmitted with low volume"
1. If you want to route the call from the website directly to a different specialist, please:
- press "Transfer" button;
- dial the number of the required manager on the keypad;
- press the green call button on the right.
2. If you want to communicate with the manager before online call rerouting please:
- choose free line "Line 2" to automatically hold the user call;
- dial the number of the specialist on the keypad;
- press the green call button and ask your question;
- to connect the user with the chosen manager, press the "Transfer" button;
- press the button "Line 1" which will blink.
Online call of customer from the website will be transferred.
You can watch a detailed description with screenshots "How to perform call routing in 3CXPhone?"